TGE Ventures Group AG (Trading as Digital Asset Institute) - Baarerstrasse 10, 6300 Zug, Switzerland.
Quality & Learning Standards
We design and deliver our online courses in line with the requirements of:
ISO 29993:2017 - Learning services outside formal education
ISO 29994:2021 - Requirements for distance learning
ISO 21001:2025 - Educational Organizations Management System
These standards guide how we set learning outcomes, assess progress, support learners, and continuously improve.
Status: Implementing and audit-ready - this page will be updated with certificate numbers and dates once issued.
Information Security & Privacy
Our security and privacy program aligns to:
ISO/IEC 27001:2022 - Information Security Management
ISO/IEC 27701:2019 - Privacy Information Management (UK GDPR–aligned)
Scope (systems): Thinkific (LMS), HighLevel (CRM/helpdesk), Google Workspace/Meet (collaboration & live sessions), Stripe (payments)
Key controls: MFA for staff/admins; role-based access; vendor due diligence & DPAs; logging & incident response; access reviews; defined retention rulesPrivacy requests: email privacy@tge.ventures.
We confirm receipt within 48 hours and complete requests within applicable legal timeframes.
Accessibility
We aim to meet WCAG 2.2 Level AA across our website and learning environment.Live sessions in Google Meet include live captions; recordings are available to enrolled learners.Course materials follow accessible formatting (semantic headings, sufficient contrast, alt text).We provide reasonable accommodations on request.
Report an accessibility barrier: email support@tge.ventures.
Support hours are 08:00–20:00 UK time (Mon–Fri). First response ≤ 8 business hours.
Learner Protections
Support: 08:00–20:00 UK time (Mon–Fri) via email/ticket. First response ≤ 8 business hours; typical resolution ≤ 2 business days.
Refunds (consumer purchases): Refunds within 14 days of purchase if <10% of the course is completed.
Not available once a certificate is issued or where ≥10% is completed. Corporate cohorts follow the master services agreement.
Data Retention
Live-class recordings: normally retained for 60 days for catch-up. Exceptions (with consent, for assessment integrity/QA, or legal reasons) may extend access up to 120 days; access is restricted to enrolled learners and staff unless required by law.
Learner account data: retained for 24 months after course completion (unless required longer by law or contract).
Payment/finance records: retained for 7 years (legal obligation).
Our Technology Partners (Processors)
Thinkific - LMS (learner accounts, progress, assessments)
HighLevel (GoHighLevel) - CRM/helpdesk (enrolment comms, support)
Google Workspace/Meet - email, file storage, live sessions
Stripe - payment processing (PCI DSS Level 1; card data handled by Stripe)
Contact & Complaints
Support & accessibility: support@tge.ventures
Privacy & data requests: privacy@tge.ventures
If you are not satisfied with our response, you may contact your local data-protection authority.Last updated: 29 Sep 2025 - Owner: CEO, TGE Ventures Group AG